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Rob
Bartlett
PGMx CEO | Bypass
monotonous tasks and get to the fun stuff quickly, safely and at a low cost. | |
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| Power
Gamers Matrix
(PGMx.com
- PowerGamersMatrix.com)
Frequently Asked
Questions (FAQ) |
1.
How do I place an order with PGMx?
A. Click on the desired game, then server that you would like to buy our services
for. Select the power leveling options and/or items that you would like to purchase,
and add them to your shopping cart. There is a separate page/tab for power leveling,
items, currency and accounts for each server. You can only shop for orders on
one server at a time. You can delete items from your shopping cart at any time
by hitting "edit cart".
B. Once
you are done shopping, hit the "check out" button and you will be asked
for delivery information for your order and then given the choices for your payment
options.
C. Once at the payment options screen, select the desired method
of payment, and you will be taken to the appropriate place for that option. Currently
the choices are Paypal(Visa/Mastercard/American Express, Discover/E-Check), and
Credit Card through our Merchant Account(Visa/Mastercard/American Express, Discover)
D. If you choose Paypal, you will be taken to a Paypal page where you can use
your existing Paypal account by clicking 'Send Money Now' on the page you are
taken to, or you will be required to create a paypal account before choosing that
option. If you choose the merchant account option, you will be taken to a page
where you can securely enter your credit card information before clicking 'Send
Order Information'.
E. Once your payment has been processed, you will be contacted
via E-mail for any details required to complete your order.
2.
How to check on my PGMx order or leave a message for my manager:
A. Log into your PGMx account at PGMx.com
B. Click on the "My Orders"
link at the top of the page
C. Hit "Search"
D. Click on the
order you would like to review or leave a message for.
3. How long
will my order take?
A. We start most power leveling / PvP orders in less
than 12 hours. The time estimates provided are RAW time, if we are working on
your account for 12 hours per day, the time to complete will be 2x in actual days.
B. Delivery for currency orders is dependent on supply. Most deliveries can
be made in a few hours at most. Occasionally delivery may take longer, if we cannot
deliver in a reasonable amount of time, a refund is no problem.
4.
Why do I have to verify my PGMx account? (phone.asp)
This is one of our steps to help prevent fraudulent orders. It is an automated
phone call and it only takes a few moments to complete. Because we are calling
your phone, you will not be charged long distance for the call. International
clients please remember to include + before the number.
5. I have
already verified my PGMx account, why won't you complete my order? If you
are an international client, or if you used a VOIP phone to verify your PGMx account,
we may request additional information to prove your identity before we can do
business.
6. Why is my credit card being declined?
In most
cases, we can't tell you this, it is best to call the issuing bank for your card,
whose 800 phone number should be on the back of your card.
7. Do you
offer a guarantee or refunds?
If we do not complete your order, we will
provide you with a credit (which can be spent at PGMx) or a refund for the incomplete
portion of your order.
8. Is this business safe / legal?
We
are helping you to cheat your favorite game, you are paying us for our time to
help you to do this. Our service is legal, but it is not endorsed by the game
company. We take significant proprietary precautions with every order, less than
1% of our clients ever have problems while using our services.
9.
Do you protect my personal / payment information?
A. PGMx takes the protection
of our clients' personal information very seriously. We have systems in place
to screen orders for anything out of the ordinary, an administrator will have
access to this information for this purpose.
B. Your order manager only has
access to the details needed to process your order. Your personal information
is kept private and confidential. We will not give or sell your personal details
to anyone unless required by law.
C. We do not have access to your payment
and/or credit card information. These details are only handled by our payment
processors, we do not store your payment and/or credit card information on any
of our computers.
10. What happens if my game account gets hacked
or closed?
We do take significant precautions with every client's account,
but it is still possible that an account may get hacked or banned during or after
our services if our security recommendations are not followed. Although we do
what we can to minimize these problems, this is something that is out of our control
and we must still pay our workers. A partial refund for the incomplete work will
be provided.
A. If your account is hacked, we recommend immediately using
the password recovery tool i.e. http://www.worldofwarcraft.com/loginsupport/password.html
(new window) to assign a new password. Then, contact account support for the game
publisher to inform them about the issue and ask them to restore the account to
the previous status.
B. If your account was closed or suspended, we recommend
contacting the game publisher and ask them what is happening. You must act completely
ignorant or they might get suspicious. Lately the game publisher for World of
Warcraft has been watching for account sharing. If you share your account details
with a company you can't trust, you risk your account being suspended or banned.
PGMx is the first and only company to offer a custom software solution to prevent
detection of account sharing and keep your account safe. Frankly, if you use anyone
else, you are gambling with your game account.
11. What can I do to
help protect the security of my game account?
Ensuring that your game
account is protected is our top priority. We are here to help you have fun, hopefully
for months or even years to come. Thanks to the proprietary precautions that we
take, less than 1% of our clients ever have problems with their accounts while
using our services. Here are our recommendations to help protect your game account:
A. Choose a company that you know you can trust. Avoid anonymous services. Choose
a company who you know takes significant precautions to protect your account.
B. Change your account password often, especially before/after using power leveling
services or sharing your account details. Use auto-complete and/or a utility that
helps remember your passwords to help protect against keyloggers. Make sure that
the service you are using does not store passwords on their server.
C. Check
your computer for viruses/spyware often.
D. Lately the game publisher for
World of Warcraft has been watching for account sharing. If you share your account
details with a company you can't trust, you risk your account being suspended
or banned. PGMx is the first and only company to offer a custom software solution
to prevent detection of account sharing and keep your account safe. Frankly, if
you use anyone else, you are gambling with your game account.
E. Learn to
use the password recovery tool before you place your order (i.e. http://www.worldofwarcraft.com/loginsupport/password.html
- a new window will open). If you ever suspect that there is a security issue
with your account, immediately use the tool to change the password for your account.
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